澳洲幸运5开奖号码历史查询

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Bank of America Mortgage Review

Bank of America offers a wide variety of mortgage products and🍬 a wealth of educational resources

bank of america logo

Bank of America

Investopedia’s Rating
4.6

Our Take 

Bank of America offers an array of mortgage options, has high ratings for customerඣ service, and ranks as Investopedia’s best mortgage lender among big ba👍nks. However, it falls short in some areas, such as a lack of USDA and mobile home loans, higher-than-average mortgage rates, and a lack of clarity about lending fees.

Pros
  • ওFinancing op🌞tions for low- and middle-income borrowers

  • Availability of mortgage pre-qualification

  • High ratings for customer satisfaction

  • Financial strength as second-largest U.S.ཧ bank based on assets

Cons
  • No USDA mortgages

  • No non-qualified mortgages

  • Limited transparency on mortgage fees

  • Bank of America offers fixed-rate mortgages, adjustable-rate mortgages, jumbo loans, and FHA and VA loans.
  • Bank of America’s mortgage rates tend to be higher than average.
  • A Bank of America mortgage can’t be closed online.

The origins of Charlotte, North Carolina-based Bank of America date back to 1904. That year, A.P. Giannini found🤡ed Bank of Ital༺y, which later was renamed Bank of America.

Today, Bank of America ranks as the second-largest U.S. bank based on assets and operates more than 3,700 branches. The bank is in the midst of ♍an expansion that will leave it w🌊ith branches in 39 states by 2026. It’s licensed to do business in all 50 states and the District of Columbia.

Among its customers, Bank of America’s reputation is mixed. It earns high marks in J.D. Power studies of the best mortgage originators and best mortgage servicers. However, it receives a rating of only 1.3 out of 5 stars from TrustPilot reviewers.

In recent years, Bank of America has been hit with several financial penalties by federal agencies. For example, the federal Consumer Financial Protection Bureau (CFPB) ordered the bank in 2023 to pay $12 million for illegally submitting false information about mortgage lending. 𓃲Also, in 2023, the CFPB and the U.S. Office of the Comptroller of the Currency directed Bank of America to pay more than $200 million for illegally charging “junk” fees, withholding credit card rewards, and opening fake accounts.

Perhaps the most notable aspect of Bank of America’s mortgage menu is the availability of programs to help with down payments and closing costs. This makes Bank of America an attractive option as 澳洲幸运5开奖号码历史查询:a mortgage lender for low- or moderate-income homebuyers. In addition, the bank’s mortgage origination and servicing operations enjoy high scores for customer satisfaction.

Tip

Bank of America is our choice for the best big-bank mortgage lender. Find out why—and learn about other winners we chose—in our ranking of the 澳洲幸运5开奖号码历史查询:Best Mortgage Lenders.

However, Bank of America’s mortgage program does🤡 have its flaws. For instance, the bank offerꦍs no USDA or mobile home loans. Plus, its mortgage rates are higher than average, and the bank isn’t transparent about lending fees.

Pros Explained

  • Financing options for low- and middle-income borrowers: Borrowers with limited funds can qualify for up to $10,000 toward a down payment, up to $7,500 toward closing costs, and a down payment as low as 3%.
  • Availability of mortgage pre-qualification: Bank of America says homebuyers can quickly pre-qualify online for a mortgage.
  • High ratings for customer satisfaction: Customer satisfaction studies by market research company J.D. Power assign higher-than-average scores to Bank of America as an originator and servicer of loans.
  • Financial strength as second-largest U.S. bank based on assets: As of March 31, 2024, Bank of America’s assets exceeded $2.5 trillion, a number eclipsed only by Chase Bank ($3.5 trillion).

Cons Explained

  • No USDA mortgages: A USDA mortgage enables a homebuyer in a rural area to finance up to 100% of a home purchase. The federal government guarantees up to 90% of the principal of a USDA loan to encourage private lenders to extend mortgages to rural residents.
  • No non-qualified mortgages: Non-qualified mortgages are designed for buyers who don’t meet standards for traditional lending programs, such as self-employed people and retirees. This option isn’t available at Bank of America, though.
  • Limited transparency on mortgage fees: Bank of America lists general information about its mortgage fees but not specifics.

Tip

See a broader selection of mortgage lenders, including some offering USDA loans, in our picks for the 澳洲幸运5开奖号码历史查询:best mortgage lenders available today.

Types🍒 of Mortꦜgage Loans Offered by Bank of America

澳洲幸运5开奖号码历史查询: Bank of🌼 America’s mortgage🦋 offerings include:

  • Fixed-rate: With a fixed-rate mortgage, your interest rate stays the same throughout the loan term. As a result, your monthly payment of principal and interest doesn’t change during the term. Fixed-rate mortgages with 30-year, 20-year, and 15-year terms are available from Bank of America.
  • Adjustable rate: If you take out an 澳洲幸运5开奖号码历史查询:adjustable-rate mortgage (ARM), the interest rate may increase or decrease during the loan term, affecting your monthly mortgage payment. Bank of America provides 10-year, seven-year, and five-year ARMs with rates that adjust every six months.
  • Jumbo: 澳洲幸运5开奖号码历史查询:A jumbo loan exceeds lending limits set by the federal government. Through the end of 2024, loan limits were up to $766,550 for a single-family home in most places and up to $1,149,825 in designated high-cost areas.
  • FHA: A mortgage backed by the 澳𓆏洲幸运5开奖号码历史查询:Federal Housing Administration (FHA) generally offers a low down payment, low closing costs, and looser credit standards than traditional loans do.
  • VA: Available to veterans, service members, and eligible surviving spouses, a 澳洲幸运5开奖号码历史查询:VA home loan guaranteed by the U.S. Department of Veterans Affairs requires no down payment or private mortgage insurance and provides limited closing costs.
  • Affordable Loan Solution mortgage: Geared toward low- to moderate-income borrowers, Bank of America’s Affordable Loan Solution mortgage offers down payments as low as 3%.

Bank of America Mortgage Loan Features

Several features of Ban🌟k of America’s mortgaജge program stand out. Among them are:

  • Grants to offset home-buying costs: These include up to $10,000 to put toward the down payment or 3% of the purchase price, whichever is lower; up to $7,500 for eligible closing costs in certain markets; and a down payment as low as 3% for eligible mortgages.
  • Calculators: Bank of America's website provides several home ownership calculators, including a home affordability calculator, mortgage cost calculator, and mortgage refinance calculator.
  • Discounts: Depending on their status in Bank of America’s Preferred Rewards program, members are eligible for several discounts. Among the perks are a $600 discount on the loan origination fee and a 0.25% or 0.375% reduction in the interest rate.

How to Apply for a Bank of America Loan

If you determine that Bank of America is the right mortgage lender for you—or if you wܫant to compare its rates with other lenders—follow these five steps. 

  1. Decide how to apply: With Bank of America, you can apply for a loan in person, online, or through its mobile app. In 2022, the bank reported that 81% of its mortgage applications were started through its website or mobile app.
  2. Collect documents: When you apply, you’ll need to supply documents to prove details such as your income, employment, and assets. To help you prepare, Bank of America provides a of required documents. 
  3. Pre-qualify for a loan: To obtain a , you can fill out a request online or at a local branch. If you’re a current Bank of America customer, you can log in to your online account to speed up the process. 
  4. Find a home: You can shop for a home on your own, or you can use to find homes and even get connected to bank-affiliated real estate brokers. 
  5. Apply for a mortgage: Once you find the right home, you can make an offer and fill out a mortgage application. You’ll be asked to submit your documentation and agree to a credit check. If your application is approved, the lender will work with you to select a closing date.

Bank of America’s Rates and Fees

The annual percentage rates (APRs) for Bank of America mortgages tend to be higher than average. While you can find current APRs on Bank of America’🐭s website, you can’t find specifics about lending fees, as they’re not publicly disclosed.

It’s worth not༺ing that you must provide personal information to pre-qualify and eventually learn more about rates and fees. When you fill out the pre-qualification application, you must provide information such as your name, phone number, email addrꦓess, street address, Social Security number, date of birth, and citizenship status.

Important

Getting multiple quotes is important when shopping for a home loan. In fact, according to a report by Freddie Mac, borrowers who seek at least four quotes have an average annual savings of $1,200. Another study by the Federal Reserve Bank of Philadelphia found that seeking at least one additional rate quote results in an 18-basis-point rate reduction and a 28-point reduction for lower-income borrowers.

Online Experience

In our grading of the online mortgage experience at Bank of Ameꦫrica, we awarded a score of 3 out of 5.

澳洲幸运5开奖号码历史查询: Features of the online experience🎉 include:

  • Online application
  • Online application assistance
  • Digital application tracking
  • Online rate listings
  • Online chat
  • Several mortgage calculators
  • Relatively easy navigation
  • Relatively good design
  • Numerous tools and resources for homebuyers

One downside of the online experience is the inability to close your mo🧸rtgage digitally.

Customer Service

Customeౠr service options at Bank of America include telephone, Facebook, and X.

Medium Contact When
Telephone (new applications) 800-270-5746 Weekdays: 8 a.m.–10 p.m. ET
Saturday: 8 a.m.–6:30 p.m. ET
Telephone (existing mortgages) 800-669-6607 Weekdays: 8 a.m.–9 p.m. ET
Facebook private message facebook.com/BankofAmerica Not disclosed
X (formerly Twitter) @BofA_Help Weekdays: 8 a.m.–9 p.m. ET
Saturday: 8 a.m.–8 p.m. ET
Sunday: 8 a.m.–5 p.m. ET

Customer Satisfaction

Custome🌱r satisfaction at Bank of America is a mixed bag.

In the J.D. Power 2023 U.S. Mortgage Origination Satisfaction Study, Bank of America earned an above-average score of 747 out of 1,000. Similarly, Bank of America received an above-average score of 646 out of 1,000 in the J.D. Power 2024 U.S. Mortgage Servicer Satisfaction Study.

On the downside, on the Trustpilot review website, Bank of America gets only 1.3 out of 5 stars based on a slew of complaints about issues such as poor communication and long wait times when contacting customer support.

Federal regulators aren’t entirely happy with Bank of America either. Here’s a sampling of the bank’s penalties 🉐in recent years:

  • A $12 million penalty in 2023 from the CFPB for submitting false mortgage lending information to the federal government
  • A more than $200 million penalty in 2023 from the CFPB and the Office of the Comptroller of the Currency (OCC) for illegally charging “junk” fees, withholding credit card rewards, and opening fake accounts
  • A $225 million penalty in 2022 from the CFPB and OCC for mishandling the distribution of state unemployment benefits
  • A 2022 agreement between the U.S. Department of Housing and Urban Development (HUD) and Bank of America to resolve allegations about mortgage discrimination based on gender and family status

Account Management

Once you’ve taken out a mortgage, you can manage your account, make payments, and track your loan payꦍoff progress through Bank of America’s website. The company also offers a mobile app for managing your mortgage.

Other Banking Services an💧d Loans ๊Offered by Bank of America

As ꦫthe second largest bank in the U.S., it should come as no surprise that Bank of America provides a wide array of services and loans. Among them are:

  • Checking accounts
  • Savings accounts
  • Certificates of deposit (CDs)
  • Credit cards
  • Home equity loans
  • Auto loans
  • Personal loans
  • Business loans
  • Commercial real estate loans
  • Investment accounts
  • Retirement accounts such as 401(k)s and IRAs

Compare Bank of Ame🐼rica With Oౠther Mortgage Loan Lenders

Bank of America Rate Chase 
Star Rating 4.57 4.65 4.30
Online Application Yes Yes Yes
Average Days to Close 30 18 21
Customer Experience Score 84% 86% 84%
Minimum Credit Score 660 620 620

The Bottom Line

If you’re in the market for a mortgage from a big bank, Bank of America is worth checking out. Thiꦍs is especially true if you’re a low-i༺ncome or moderate-income homebuyer who needs help with the down payment and closing costs, as the bank offers a few assistance programs. It’s also a solid choice for those seeking online access to mortgage calculators and financial tools.

Bank of America may not appeal to some borrowers, though. Its cust♈omer reviews on Trustpilot are generally bad, and the bank 🎶doesn’t let you digitally close your mortgage. Plus, it’s not transparent about lending fees for mortgages, and its mortgage interest rates are higher than average.

Frequently Asked Questions (FAQs)

What Credit Score Is Nꦡeeded for a Bank of America Mortgage?

Bank of America generally requires a minimum cred♔it score of 660 to qualify for a 30-year, fixed-rate m💎ortgage.

Does Bank of America Require Collateral?

A mort𒈔gage is a secured loan, meaning the home serves as collateral.

Who Is the #1 Mortgage Lender in the U.S.?

Based on the number of loans originated in 2023, United Wholesale Mortgage is the top mortgage lender in the U.S. But as judged by customer satisfaction according to J.D. Power, Fairway Independent Mortgage ranks as the top mortgage lender. Our pick for the best mortgage lender is Rocket Mortgage.

What Other Loan Products Does Bank of Aཧmerica Of🌌fer?

Bank of America offers other loans, including home equity loans, auto loans, persꦛonal loans, and business loans.

How We Review Mortgage Lenders

In Marcꦬh 2024, we conducted a consumer survey, collecting 500 responses from current or prospective homebuyers and mortgage borrowers to understand what is most important when selecting a lender. We asked them 41 questions about the home-buying and mortgage-shopping experience and learned what features and services were most important to them. Our team of researchers analyzed the results, and this information fueled our list of 38 mortgage 🌜lenders and 55 criteria for our rubric.

We then collected over 2,000 data points, surveying mortgage lenders and collecting data via websites and customer service between May 31 and June 28, 2024. To develop our list of the best mortgage lenders, we weighted 36 of the 55 individual criteria, giving higher weight to those criteria tha🦂t mean the most to borrowers. The score for each company’s overall star rating is🔯 a weighted average of those criteria in the following categories:

  • Customer Experience: 48%
  • Operational Features: 16% 
  • Reputation: 14%
  • Loan Types: 11%
  • Loan Costs and Requirements: 11%

Read more about our process in our full 澳洲幸运5开奖号码历史查询:mortgage lender methodology.

Article Sources
Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy.
  1. Federal Reserve Board. “.”

  2. J.D. Power. “.”

  3. J.D. Power. “.”

  4. Trustpilot. “.”

  5. Consumer Financial Protection Bureau. “.”

  6. Bank of America. “.”

  7. U.S. Department of Agriculture. “.”

  8. U.S. Depart🧸ment of🧔 Housing and Urban Development. “.”

  9. U.S.ꩲ Department of Housing and Urban Develo🦄pment. “.”

  10. U.S. Department of Veterans Administration. “.”

  11. Bank of America. “.”

  12. Freddie Mac. “.”

  13. Federal Reserve Bank of Phi💫ladelphia. “,” Pages 4 and 21.

  14. U.S.🔴 Department of Housing and U⛎rban Development. “.”

  15. Fitch Ratings. “.”